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Mickeydoo1234
Aspiring Contributor
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Message 1 of 6

BT Smartub 2 not working with alexa echo

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I have upgraded to smart hub 2., However, none of my devices controlled by alexa will now work. Had absolutely no problems before i updated. can anybody help me ?

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albertj
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Message 2 of 6

Re: BT Smartub 2 not working with alexa echo

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Have you put the smart home devices back on your new Wi-Fi Network successfully?

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Keith_Beddoe
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Message 3 of 6

Re: BT Smartub 2 not working with alexa echo

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@Mickeydoo1234 

First try turning Smart Setup off.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

If that does not help, then turn off the Smart hub  5GHz wireless, then try connecting your smart devices again, remembering that the new hub will have a different SSID and wireless key.

Once everything is working, and all devices including any phones, are connected to 2.4GHz, then you can turn the 5GHz wireless back on, but only if you have any devices that can connect to 5GHz.

 

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Mickeydoo1234
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Message 4 of 6

Re: BT Smartub 2 not working with alexa echo

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no, it will not discover any smartlife devices

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albertj
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Message 5 of 6

Re: BT Smartub 2 not working with alexa echo

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Can you control them via the app on your smartphone?
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Mickeydoo1234
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Message 6 of 6

Re: BT Smartub 2 not working with alexa echo

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thank you, everything back up and working now