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DAVELOCK1
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Message 1 of 6

BT Sport Drops After 30 Mins - Netgear Nighthawk R9000 X10

Just switched over to an R9000 X10 NighHawk. Very happy with it other than the fact that I’m having problems with BT Sport TV via multicast (previously using BT propriety Home Hub). There are a lot of posts already about this subject already and I had initial success enabling IGMP proxying and support for BT IGMP proxying in the advanced WAN settings (which most posts point to as solution).

 Bizarrely now, the BT Sport channels will work for approx 30 minutes before dropping to a black screen (with no error message). If you check the YouView (Humax) box connection status when this happens, the box is still connected. I tried a static IP address on the YouView box in case it was a DHCP issue but this hasn’t made a difference (as expected). Router has also been rebooted following IGMP proxying enabled.

 This morning I tried a factory reset on the YouView box which led to the channels not working again (black screen and no error message) upon the box restarting. I then disabled IGMP proxying in the router before re-enabling it which got the channels work again. I’m fairly confident that they’ll drop out in another 30 minutes. 

 Setup is Openreach modem > R9000 > Netgear GS105 switch > YouView box

 This is obviously frustrating and I’m now pretty stumped. Any ideas on what else this could be? I’m guessing it’s either an issue with the Netgear switch (I may try a dedicated cable connection between the box and the router - although this always worked with the Home Hub) or a more sophisticated setting within the router?

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: BT Sport Drops After 30 Mins - Netgear Nighthawk R9000 X10

I would try removing the switch first.

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DAVELOCK1
Newbie
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Message 3 of 6

Re: BT Sport Drops After 30 Mins - Netgear Nighthawk R9000 X10

Took the switch out and direct cabled between the router and the YouView box. No real change - disabled and re-enabled IGMP again to get the channels working. They dropped out after about 40 mins. 

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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: BT Sport Drops After 30 Mins - Netgear Nighthawk R9000 X10

Looks like that Netgear device is not handling the multicast stream properly.

 

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Distinguished Sage
Distinguished Sage
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Message 5 of 6

Re: BT Sport Drops After 30 Mins - Netgear Nighthawk R9000 X10

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DAVELOCK1
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Message 6 of 6

Re: BT Sport Drops After 30 Mins - Netgear Nighthawk R9000 X10

@Keith_Beddoe - Yes, I’ve seen these other threads but can’t see anything specific in them that I haven’t tried. 

@Martin--W - Tagged you due to input from similar posts. Have you come across this kind of issue in my thread before with third party router (BT TV dropping out after 30-40 mins)? 

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