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CLM27
Beginner
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Message 1 of 5

BT Unlimited - terrible connection to several devices in a very small flat!

Hi there,

I am having terrible issues with my internet in last year or so... and wondered if I could tap you all up for some advice:

 

- Bad connection to a Samsung Smart TV, a Roku device and a PS4 [when I say bad I mean it struggles to stream shows, sport end to end (particularly NowTV)]

- 1 Bedroom - in a very small flat! - is unable to stream at all without using a TP Link... when I say small flat - the laptop can't be less than 10 metres away from the router

 

Any thoughts welcome otherwise I will probably have to leave BT. I assumed it was maybe poor connectivity of a device at first but as it happens with more and more devices it is pointing to BT's service!

 

Thanks,

 

K

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4 REPLIES 4
licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: BT Unlimited - terrible connection to several devices in a very small flat!

Turn off smart setup and also try changing wifi channels manually.

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CLM27
Beginner
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Message 3 of 5

Re: BT Unlimited - terrible connection to several devices in a very small flat!

thanks!

would this be applicable to a BT Home Hub 4 too?

Or only applicable to Smart Hubs?

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imjolly
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Message 4 of 5

Re: BT Unlimited - terrible connection to several devices in a very small flat!

Applies to hh4

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/i-want-to-improve-my-wi-fi/how-d...



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CLM27
Beginner
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Message 5 of 5

Re: BT Unlimited - terrible connection to several devices in a very small flat!

Thanks! I have done both of these now.

Just to make sure I am understanding, the logic behind splitting the internet into two networks (2.4 and 5) is that we can now toggle between on different devices depending on how close we are to the router?

i.e. the room that has bad coverage would be best to remain on the 2.4?

Or am I missing the point?

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