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Addy
Aspiring Expert
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Message 1 of 3

BT WI-FI X

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Hi,

i appear to have lost this from the list of networks on the hh6. I’ve restarted the hub and in the log it shows Bt Wi-fi x deactivated on 2.4ghz. But Wi-fi font shows along with the separate 2.4 and 5 ghz channels. 

 

Any ideas why why this suddenly disappeared after the last 14 day hub restart.

 

thanks

Ade

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Addy
Aspiring Expert
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Message 2 of 3

Re: BT WI-FI X

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sorry replyig to own post but the image below is screen shot from hub log it shows BTWifi-X activated at 10.59.20 and then deactivated at 10.59.21. This was after I reset the hub. Checking BT Wifi shows I am still Opted In. Is this BT's doing rather than an issue with the hub.

Is there online chat to advisor for BT Wifi?

thanks

 

IMG_0788.jpg

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Addy
Aspiring Expert
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Message 3 of 3

Re: BT WI-FI X

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Trying again to see if anyone or the mods  know anything as to why BT Wi-fi x is deactivated on my hub. The hub has been reset with no change.

There was a firmware update on 29th March which seems to coincide with the bt Wi-fi x hotspot disappearing from the hub. See attached photo. 

I notice one other message has been posted on page two of this posting

https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-WiFi-X/td-p/1859114/page/2

so at least it is not just happening to me.

3FCC9C68-8655-4A30-A6D0-73CC615AA8D5.jpeg

 

thanks

Ade.

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