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aos101
Aspiring Contributor
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Message 31 of 41

Re: BT Web Address Help opt out isn't working

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Still broken Smiley Sad

Stuff like this is why people use other DNS providers like Google, OpenDNS, 1.1.1.1 etc.

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jamiekay
Beginner
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Message 32 of 41

Re: BT Web Address Help opt out isn't working

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Same problem here. I tried calling BT to get it sorted four times. The first three I was cut off and the fourth time the guy refused to talk to me because I am not the named account holder. I then went to their complaint page and started an online chat but was disconnected from that too!

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CJT80
Expert
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Message 33 of 41

Re: BT Web Address Help opt out isn't working

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@jamiekay

If BT offer the option (I am almost sure they do) of having an Authorised User on the account, you need to get the accound holder to set that up, and then you can get some help from the moderator. 

Kind Regards
CJT80
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Moderator
Moderator
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Message 34 of 41

Re: BT Web Address Help opt out isn't working

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@jamiekay Please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Community ModeratorNeilO
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jamiekay
Beginner
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Message 35 of 41

Re: BT Web Address Help opt out isn't working

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@NeilODone.

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Moderator
Moderator
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Message 36 of 41

Re: BT Web Address Help opt out isn't working

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@jamiekay thanks, I see you're in our queue now. We'll be in touch later today or tomorrow at the latest. 

Community ModeratorNeilO
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Moderator
Moderator
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Message 37 of 41

Re: BT Web Address Help opt out isn't working

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Hi @jamiekay,

Thanks for completing our form. I called you on your contact number and the contact numbers on the account but missed you. I am sorry that you haven't been able to get the support that you need.

I have made a change to the account and I'd like to know if it has helped you before I delve deeper. Can you reply back and let me know if BT Web Protect is no longer active for you please?

Thanks

DanielS

Community ModeratorDannyS
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jamiekay
Beginner
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Message 38 of 41

Re: BT Web Address Help opt out isn't working

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Hi @DanielS,

We saw the emails confirming the disabling of BT Web Protect. This seems to have worked for TLDs such as .co.uk and .com, but not custom domains, eg:

[jamie@jamie-laptop ~]$ ping ewrgarwgaogargoarg.com
ping: ewrgarwgaogargoarg.com: Name or service not known
[jamie@jamie-laptop ~]$ ping ewrgarwgaogargoarg.soemthingelse PING ewrgarwgaogargoarg.soemthingelse (92.242.132.15) 56(84) bytes of data.
[jamie@jamie-laptop ~]$ ping ewrgarwgaogargoarg.co.uk ping: ewrgarwgaogargoarg.co.uk: Name or service not known

So maybe this is a/the bug in your system? I really need this to work properly for my work VPN.

Cheers, Jamie

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Moderator
Moderator
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Message 39 of 41

Re: BT Web Address Help opt out isn't working

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Good Morning @jamiekay,

Thanks for getting back to me and for confirming it's working for top level domains.

When you talk about custom domains not working, do they work without your work VPN connected?

Also, please send me a screenshot of an example of the BT Web Protect error message popping up for one of the working custom websites please.

Thanks

DanielS

 

Community ModeratorDannyS
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jamiekay
Beginner
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Message 40 of 41

Re: BT Web Address Help opt out isn't working

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@DanielS

This seems to be fixed now. Thanks.

Do you know why the preference on the Web Help Page doesn't work?

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