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1Jack
Beginner
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Message 1 of 2

BT Wholehome leasing an IP via DHCP everyday at 11:55PM.

Hi,

My BT WholeHome is connected and setup, it works exactly as intended, however everyday at around 11:55PM it leases me a new IP causing me to disconnect and reconnect causing timeouts etc. On my main hub I have set the lease time to 7 days however my WholeHome doesn't have an option in the admin panel to change the lease times. I have no idea how to stop this issue other than connecting directly to my main hub and moving my office which I do not want to do.

Any suggestions would be very much appreciated,

Thanks,

Jack

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JohnC2
Moderator
Moderator
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Message 2 of 2

Re: BT Wholehome leasing an IP via DHCP everyday at 11:55PM.

Hi @1Jack, sorry that your Whole Home Wifi disconnects at the same time everyday.

Give the product helpdesk a call on 0808 100 6116. They are open Mon-Fri 9am-5.30pm and Sat 9am-2pm. Or you can drop them an email to@ btconnectedhome@bt.com.

They will be the best people to help you with this.

Cheers
John

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