I had a problem a couple of years ago where the BT Wi-Fi and FON SSIDs were not appearing on my BT Hub 6. Last year, after many regular monthly calls from BT Support, the SSIDs finally appeared.
This year I spotted that all the BT Wi-Fi SSIDs had disappeared again. I tried contacting BT Support Chat, but the person I conversed with for over 30 minutes didn't seem to understand what I say and tried to get me to subscribe to BT Wi-Fi. When I explained that I was a BT Broadband Customer and this included BT Wi-Fi, they then insisted that BT Hubs have never transmitted the SSIDs for BT Wi-Fi !
I gave up in the end, and thought I would try the BT Community instead in case I had got it all wrong.
On my hub status page it clearly states:
BT Wi-fi status: Active
Should my hub be transmitting the SSIDs for BT Wi-Fi and FON, and if so how would you suggest I progress the issue?
Thanks in advance.
Solved! Go to Solution.
A factory reset of the home hub, should re-enable them. Its possible the configuration file has been corrupted. This will be restored by the factory reset.
You should still see BT Wi-Fi but you will no longer see FON.
"BT Wi-fi is born: BT Fon and BT Openzone hotspots are now under one roof called BT Wi-fi. "
Thanks for the info - unfortunately no BT Wi-Fi SSIDs of any flavour seem to be being transmitted 😔
No - quite happy to provide a BT Wi-Fi hotspot and want to use any other ones including FON abroad. I have been searching the web to see where I could have opted out and if so to opt in again.
Third for the advice. Just tried a factory reset but no appearance of BT Wi-Fi SSIDs 😔