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Message 1 of 6

BT WiFi extender 1200

Hello. I’m hoping I’ll have more luck here than with BT customer services! I purchased a BT WiFi extender, have been able to set it up as the EXT WiFi network but when I join it and use my regular WiFi password, it says this is an invalid password and I need a WAP2 password. After speaking with BT they were stumped, as it should be my normal WiFi router box password. I have tried many many times without any luck. Using a Mac book. Thank you! 

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: BT WiFi extender 1200

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Message 3 of 6

Re: BT WiFi extender 1200

Thank you. As I share the WiFi with other flats in the building, would a factory reset have an impact on them? 

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Message 4 of 6

Re: BT WiFi extender 1200

A factory reset of the extender, not the hub.

If it's not working now they won't be using it

 

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Message 5 of 6

Re: BT WiFi extender 1200

The normal building WiFi works, but as I am the top flat the signal isn’t great, so the extender is for me. But if I factory reset will it impact their connection?
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Message 6 of 6

Re: BT WiFi extender 1200

How can it, it's not working so nobody is using it.

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