cancel
Showing results for 
Search instead for 
Did you mean: 
DMStatham49
Newbie
202 Views
Message 1 of 4

BT broadband continues to drop out

I used to be with talktalk but had so many problems with my internet dropping out I decided to move to BT. I had given up reporting faults as it only corrects the issue for a couple of weeks. I have four children going mental at me on a daily basis asking me to change the provider but as BT still maintain the line no matter who the provider of broadband is then it is pointless. Does anyone have any tips on how to get BT to sort this issue or are there any other ways of getting broadband which does not rely on BT’s network.
0 Ratings
Reply
3 REPLIES 3
-Richie-
Expert
199 Views
Message 2 of 4

Re: BT broadband continues to drop out

If you have a fault on the line then switching providers won't fix it, If BT are your provider then contact them and raise a fault, explain it's happened with 2 providers and when you switched the problem continues, so that should rule out equipment as you would have 2 different hubs.

The lines belong to Openreach, It's them who would come out if a fault needs fixed.

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
191 Views
Message 3 of 4

Re: BT broadband continues to drop out

Do you have normal broadband or fibre broadband?

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

 

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
177 Views
Message 4 of 4

Re: BT broadband continues to drop out

Are you using the test socket with a filter to see if that helps your connection - even if you have a filtered faceplate

can you post stats from your router. If hh6 then advanced settings then technical log information 



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply