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Littleorme1
Aspiring Contributor
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Message 1 of 4

BT broadband speed check Hub 6

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Tried to check my current speed via BT Smart Hub manager - but unable to proceed.

When the page invites me to log in, I do so. Then the same page keeps returning,  again and again, although it recogises my details and doesn't  show username/password error. 

Any suggestions as to how I can break out of this loop?

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Moderator
Moderator
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Message 2 of 4

Re: BT broadband speed check Hub 6

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@Littleorme1 have you tried a factory reset of the hub to see if that helps?

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Littleorme1
Aspiring Contributor
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Message 3 of 4

Re: BT broadband speed check Hub 6

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Hi,

Thanks for replying - and your suggestion. I restored factory setting, (a) from the actual hub, without success. (b) from the Hub manager, and eventually I was successful. That was it. I've not been able to  run the speed check again. I've tried many times.

The reason I want to know what BT is giving me is because I've just taken their offer of an upgraded hub at a good price,

When I was successful, earlier today, the result was 34.2 mps. I accept that I am some distance from the box in the street, and this is as much as is available in my immediate area.

I tried another computer with the same result.

Thanks

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: BT broadband speed check Hub 6

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then try   http://www.speedtest.btwholesale.com/

or speedtest.net



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