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alice19
Beginner
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Message 1 of 10

BT cable connection

D2CEA41E-C5C8-404A-B072-6011678CE6F8.jpeg

7FC1B605-4EC8-479C-ABA4-C8DE336C773D.jpeg

I’ve recently moved and I’m unsure how to connect my wifi hub to my socket? I have a single master socket and I’ve bought adapters for my supplied cables, but nothing seems to work… I’m not too sure if I just need a different cable or anything?

I’ve added photos of my adapter and cable 

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9 REPLIES 9
Keith_Beddoe
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Message 2 of 10

Re: BT cable connection

@alice19 

Which BT Home hub do you have?

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alice19
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Message 3 of 10

Re: BT cable connection

A BT smart hub

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licquorice
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Message 4 of 10

Re: BT cable connection

Are you sure your broadband is supposed to be working?

The filter just plugs in the phone socket and the hub DSL socket connects to the squarer socket on the filter.

Is there dial tone on the phone socket?

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alice19
Beginner
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Message 5 of 10

Re: BT cable connection

I got an email saying my internet is now on (as of this morning), but the issue is that none of my cables that fit into the hub, fit into the socket or the micro filters I’ve tried - so I wasn’t sure if I need to buy a different kind of cable

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licquorice
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Message 6 of 10

Re: BT cable connection

The DSL cable supplied with the hub should fit, it should be an RJ11 - RJ11 cable. Are you sure you aren't trying to use an Ethernet cable which has a slightly larger plug and won't fit.

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Keith_Beddoe
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Message 7 of 10

Re: BT cable connection

@alice19 

You should connect things up as shown below. The thin RJ11 lead connects up from the home hub, to the microfilter which is plugged into your phone socket, no other leads are needed.

 

smart hub 2 vdsl.jpg

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licquorice
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Message 8 of 10

Re: BT cable connection

An RJ11 is smaller than an RJ45.

RJ45 top picture, RJ11 bottom picture

Pictures are different scale

0H6eJ.jpg

 

u_10216987.jpg

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alice19
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Message 9 of 10

Re: BT cable connection

I’m pretty sure it must be the cable, so I’m gonna try a different one! thank you 😀

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licquorice
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Message 10 of 10

Re: BT cable connection

An RJ11 plug is approx 9mmx6mm an RJ45 on an Ethernet cable is approx 11mmx6mm.

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