Hello, Pulling my hair out with this one!
I have a BT Smart Hub 2 and 3 X Wi-Fi discs (black discs). Up until this point the three discs have been rock solid, giving me WiFi throughout my property, faultlessly.
Now 2 of the 3 discs will not connect to the Smart Hub 2 wirelessly.
On Wednesday I noticed that one of the discs was flashing blue indicating it was trying to make a connection to the smart hub. After rebooting, the disc displayed a consistent red flashing light.
My assumption was that the disc had lost its configuration.
I removed the red flashing disc from its home location ,moving it to around 3 meters (line of sight) from the Smart Hub. I proceeded to try and re-configure the wifi disc to connect to the Smart Hub 2.
I have tried both Ethernet and the WPS configuration methods. Trying both the Smart Hub 2 config. via “add new wifi disc” (advanced wireless/configuration/my discs) and Android “My BT” App. Add new disc wizard.
Ethernet configuration registers the disc on the network, producing a solid blue light (have left connected to Ethernet for 12 hours) . However, once removing the Ethernet cable and rebooting the disc the disc changes to either red flashing or blue flashing. This is within 3 meters of the hub, in clear line of sight.
Using WPS will a) not pick up the disc or b) will attempt to add the disc (asking me to provide a friendly name for the disc) but when wizard finishes the discs drops back to flashing blue then flashing red.
I have tried using the factory reset pin (pressing for 10 seconds whilst powered) and waiting for reboot. To no avail
I have also unplugged my working garage black disc (which was again, working flawlessly for over 6 months) with the intention of replacing what I Have deemed as a faulty disc. However on startup the once working disc will no longer connect. Tried the same failed steps, as above.
I now have two discs that will not connect to my Smart Hub 2. The third disc has not been unplugged and is still working and connecting clients. I am obviously reluctant to power this disc off as its working fine!
After spending hours on this, I have spoken to BT and they are not sure what is wrong but are sending replacement discs, which I suspect will not make any difference (2 discs with the same fault) after disconnecting.
I am suspecting a Firmware issue here. I did notice that BT appear to rolling out firmware for the discs. One of the broken discs upgraded firmware revision whilst connected to Ethernet.
Smart Hub 2 Firmware
Firmware updated:Sat Mar 14 14:05:41 2020
BT Complete Disc firmware (x3)
I am very reluctant to reset my Smart Hub 2 to factory defaults, owing to having reconfigure detailed config. (password, SSID, Wireless, Firewall rules, VPN, DHCP reservations etc etc).
I am also assuming that a factory reset and a restore of config (from backup) would probably NOT be recommended.
I could really do with somebody technical who knows some detail about this stuff and how it meshes together.
Anybody else having these problems recently?
Many thanks for your help
Did you manage to get anywhere with this?
I'm having the same issues with SH2 and 2 black complete wifi discs. They keep on disconnecting every couple of days - I usually notice in morning when they are flashing red. Usually turning the SH2 off and on will make them re-connect - but this isn't a solution.
I started with 1 disc, which worked without problem since installation for about 6 weeks, and then over the last couple of weeks I've had disconnects every couple of days. I contacted BT and had another disc sent out, and that has the same problem.
It's got to be a firmware / software issue. It's like rebooting the SH2 clears a temporary cache, and when that gets full after a couple of days the discs disconnect again.
I'm at the point of disconnecting them completely since I don't want to be rebooting my SH2 every couple of days.
Another BT issue they seem to be ignoring - or the forum moderators just reel out the old chestnut 'have you tried resetting your hub and discs' - as if that's a solution you can do every couple of days.
Sorry for delay in responding - no didn't get anywhere with my post here, however in the last few months the disks and the router seem to have stabilised , I am assuming this is to do with maybe a firmware update on the disks?
The disks are all now running
If any of the disks lose connection I find I have to reboot the SH2 (router), and they magically reconnect.