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Venger
Aspiring Contributor
5,300 Views
Message 201 of 219

Re: BT home hub 5 wifi keeps dropping

I didn't know Hub 6 was available yet, where did you find it?

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Venger
Aspiring Contributor
5,298 Views
Message 202 of 219

Re: BT home hub 5 wifi keeps dropping

I see it's called Smart Hub not Hub 6 and costs £50 would be very interested to hear what your wi-fi experience is like with this once you get it as mine drops out every few minutes.

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teakbank12
Aspiring Contributor
5,276 Views
Message 203 of 219

Re: BT home hub 5 wifi keeps dropping

Hub 6 is now advertised on TV adds, it works well 🙂 

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NoobFirstClass
Contributor
5,276 Views
Message 204 of 219

Re: BT home hub 5 wifi keeps dropping

It is awesome. No more 5ghz slow downs. Consistent 80mb connection.
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Fused
Newbie
5,156 Views
Message 205 of 219

Re: BT home hub 5 wifi keeps dropping

Hi all.

I've been having what I assume many on here have been getting: constant drop outs with HH5.

 

My situation is slightly odd, as my three iOS devices (iPhone6, iPadv3 and iPadMini2) all keep dropping off WiFi. Like constantly!

All are updated the latest OS, and I've reset HH5, 'Forgot this Network' and restarted time after time.

 

I choose the HH5 WiFI network, it connects, so I quit out and go to an app and boom... lose WiFi

 

Anyone have this kind of issue and can advise any solution?

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mistachicken
Beginner
4,723 Views
Message 206 of 219

Re: BT home hub 5 wifi keeps dropping

and here is another report of a man trying everything to stop the wifi drop out issue, i have tried everything including every idea in here but i still get random drop outs on 5 and 2.4 ghz.

I just got this hub as a free upgrade from my hub 2.0. oh dear.....

I shall report this to my contact in customer care and see if they..."care".

 

good luck everybody.

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mistachicken
Beginner
4,644 Views
Message 207 of 219

Re: BT home hub 5 wifi keeps dropping

After fiddling with steam home streaming i accidently came across my own experience with maybe the root of "my" problem.

It seems for my the 5ghz part of the router only has about 2.5 metres support, as soon as i leave the room when on smart wireless it seems to want to start using 2,4 ghz. i then split them and sure enough the 2,4 ghz signal is much stronger.

 

Can anyone else check this to see if they share my experience?

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DirtyDick
Aspiring Contributor
3,923 Views
Message 208 of 219

Re: BT home hub 5 wifi keeps dropping

I found that dropping an email to BT's CEO 

 

seemed to gee things up.

 

He didn't reply but he passed it DOWN, and that person was very good.

 

I finf the cr** rolls quicker downhill than uphill

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NilSatisOptimum
Recognised Expert
3,690 Views
Message 209 of 219

Re: BT home hub 5 wifi keeps dropping

You rouge's BT, sending me that router with iffy WiFi or was it the devices, you caused me some earache, anyway many thanks you Sages for your links. ISmiley Happy

Mortgage Advisor 2000-2008
Green Energy Advisor 2008-2010
Charity Health Care Provider Advisor 2010-
I'm alright Jack....
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itsecman
Beginner
1,883 Views
Message 210 of 219

Re: BT home hub 5 wifi keeps dropping

I too have just started to experience constant drop outs with the HH5 A. Are these issues BT's way of getting you for fork out another £70 and before I do, does anyone know if the new Smart Hub is any better? 

 

You would have thought that the new hub would be free to existing customers where they have issues.

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