Is anyone having a similar problem and can you advise. My BT hub 6 had really good connection but the last week all devices keep dropping off WiFi and I can no longer connect my sky q mini as wont find the IP address. BT won’t do anything as their tests show broadband working ok on router and sky can’t find anything wrong at their end
my channels are set up as smart to go to channel that is most effective at that point . WiFi banding shows strong yet keeps dropping off all my devices
I had a firmware update in January but only just seeming problems now
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I have the same problem. I got two smarthubs a while back (long boring story about BT incompetence) and the first one started doing this regularly about 8 months ago so I swapped it for the second one which worked fine but has now started doing the same thing.
Phones & tablets can be re-connected but often need you to be standing by the router and sometimes we have to go throught the forget the connection, scan, choose and enter password process to connect. When the TV does it, the process is longer because we can't easily drag the TV over to the router and it's a cursor keyboard!
When I put this hub in, I split the 2.4 & 5GHz channels so each device can be directly connected to the appropriate one.
BT tell me that they have done a remote check and there is nothing wrong with the hub (but they reset my broadband line anyway after I had been in touch with them). I have been looking for ways to get the hub fixed or replaced but without luck.
'They don't guarantee wifi'? I hadn't seen that mentioned in their tv adverts for the smarthub - they seem to be all about good wifi being the reason to have a smarthub.
Have you found a way of getting the smarthub replaced by them? I must be stupid because I can find no way of returning faulty equipment without talking to them and talking to them just gets this sort of daft statement - no guarantee indeed!
no ISP guarantees the wifi as it is subject to interference from within your home and from outside
if you are using the hh6 and split the 2.4/5ghz networks and also selected channels manually have you also tried changing the wireless mode from default 1 to either 2 or 3?
Changing mode has a noticeable effect on range - even the repeater which normally cycles between too close & ok actually loses the signal. Because of this it is difficult to identify whether there is a more consistent connection. The devices that I am using cover a wide range of types and operating systems and therefore connection modes but they all are subject to the intermittent drop out so I would guess that the mode choice is not the source of the problem. On the old hub I tried selecting channels manually but it didn't seem to work and going back to default was a hassle so I haven't done that on this hub.
I think that the problem I see is that it has worked fine for 6 months but then has started playing up. It could be the firmware update that triggered it but I think that it was working fine for a month after that was carried out.
I don't think that I can set an alarm/warning to tell me that an update has taken place but:
Does the update involve a reset?
is it worth doing a manual reset after I realise that there has been an update?
the update would normally cause a reset but it may well be worth doing a factory reset using the recessed button on back and holding until lights flash just in case some update didn't quite complete
Have you had any joy yet? Is your hub working ok now? MInes finally driven me to purchase a tp link so I'll see how that one goes once I've received it and figured out how to set it up. I've never had anything other than a BT hub before so I'm somewhat apprehensive about my skill in setting it up properly. This Hub 6 was working fine for a few months and since the January update it's been a pile of doodah