BT internet and Sky

[SM64]

We have BT Halo 1 and Sky Q.

We are frequently informed by messages on the Sky Q box that the internet connection cannot be found and therefore we cannot watch certain products we have from Sky.

Even on resetting the connection, we find it drops out again quickly, especially over night.

Anyone else experienced this issue? Or knows how to deal with it?

Thanks

[imjolly]

which hub version do you have? can you split the networks?

I would select the wireless channels manually and not automatic  try setting 2.4ghz to channel 1 and the 5ghz channel to 44

halo is an add-on and will not affect your sky q

[pippincp]

Try turning off smart setup. https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off- 

[SM64]

Hi,

Thanks for this advice. We will definitely give it a go as others have suggested similar.

[SM64]

Thank you, we will try this as well.