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SM64
Beginner
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Message 1 of 5

BT internet and Sky

We have BT Halo 1 and Sky Q.

We are frequently informed by messages on the Sky Q box that the internet connection cannot be found and therefore we cannot watch certain products we have from Sky.

Even on resetting the connection, we find it drops out again quickly, especially over night.

Anyone else experienced this issue? Or knows how to deal with it?

Thanks

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4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: BT internet and Sky

which hub version do you have? can you split the networks?

I would select the wireless channels manually and not automatic  try setting 2.4ghz to channel 1 and the 5ghz channel to 44

halo is an add-on and will not affect your sky q



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pippincp
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Message 3 of 5

Re: BT internet and Sky

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SM64
Beginner
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Message 4 of 5

Re: BT internet and Sky

Hi,

Thanks for this advice. We will definitely give it a go as others have suggested similar.
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SM64
Beginner
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Message 5 of 5

Re: BT internet and Sky

Thank you, we will try this as well.
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