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If you signed up to a BT Broadband package you should not have needed to pay for a Homehub. It should have come as part of your package and you should not have needed to order it as a separate item.
No I don't!
Why did you order one and pay for it if you are aware that you shouldn't have needed too.
So you haven't paid £60 for any of them. You only pay for it if you don't complete your contract.
You can use any VDSL Modem/router on Infinity if you want to buy one but you would be better to re-contact BT and explain to them that as yet you have not received your Homehub and find out why it has not been dispatched.
If you want to cancel you will need to explain to BT the reason for doing that other wise you will be charged early termination fees which will be a lot of money.
Just looked at the Infinity 1 package. You were charged £9.99 for delivery of a BT Smart hub and £50.00 activation fee. So technically you did not 'pay' for the Hub only the postage.
From the bottom of the Infinity column:-
Hub delivery £9.99 +
Activation fee £50
As gg30340 has said any VDSL modem/router will do and perform better than the Hub 6.
Billion. Fritzbox, Asus and TP-Link for starters.
Thanks, figured out how to make my TP-Link router work with the OpenReach modem after a bit of googling (changed PPPoE username to firstname.lastname@example.org). Had previously tried just plugging it into OpenReach which didn't work. Anyways, my fiber is FINALLY working for me, still no bt home hub in sight though.