I've looked through the posts in this forums and could find very little into about if this would work or not at all.
I have BT Infinity Fibre at home and was wondering why my desk VoIP phone is not working when I connect it to my router.
I am not using the BT Home Hub, but a NetGear D6400 Wireless Modem/Router instead and I plug my VoIP desk phone to one of the Router's Ethernet ports at the back, in the display of the phone I get the "No service" message...
I'm not sure if I am suppose to be to use my residential line with a desk VoIP phone, I called BT and they said I need a business line to do this, but wanted to double check if that was correct since I don't see the reason why a business line should be needed...
Thanks to all for your help 🙂
If you look through the forum for VoIP or VOIP you will see another post about using a VoIP phone with Fibre on here.
It's to do with the settings, not which service you have.
What make/model is the VoIP phone?
The phone is a Yealink SIP-T27G,
I've disabled the SIP-ALG option in the router options as well, but still "No Service" message.
I have hope though, if you say that the line is not at fault and I don't need to move it to a business one, which will be a nightmare since I got everything else with BT, like TV and SIM contracts...
I can see the post has been moved to a different area of the forum...
Doesn anyone here have any info or help about this?
Many thanks in advance 🙂
Just a bit more info, after some time trying to configure a few things in the router,
Router is a NetGear D6400; VoIP phone is a YeaLink SIP-T27G
I disabled the ISP ALG option in the router
I forwarded ports 5060 - 6000 to the IP of the VoIP phone in my network
I enabled the QoS option in the router and put the policy for "IP Phones" at the top and with highest priority
I still have "No Service" in the phone's display, no incoming or outgoing calls
I'm starting to think that the BT sales person on the phone could be right in that I need a Business line to get this to work...?