I am a relative newby as I have had the BT smart hub for about a year. The problem I have is that I have a TOM TOM sat nav and have been using the tom tom "my drive connect" to download and update maps. This has worked OK until I changed to BT. It may be nothing to do wih BT however I need to explain the problem so please bear with me.
When downloading small maps the process works fine. However since the last update maps have got significantly larger and this latest one is nearly 8 gigabyte. I am told by tom tom that the problem is with my virus checker and firewall not handling large files. A couple of gigabyte seems OK. I have spent a week talking to tom tom help people but with no success. Apparently I am doing everything correctly but the rejection message remains. I have included the tom tom download software in my virus and firewall exclusions but still have a problem. Tom tom are telling me that there may be changes required to my router , perhaps a port change. The question is, am I being spun a line or do I need to make a change in the smart hub to accommodate large files?
Being a smart hub newbie I would be grateful for any usefull comment.
There is no limit to the size of downloads on any of the home hubs, so it has to be something else on your network. Are you using an Ethernet connection, or a wireless connection?
What message are you seeing? How is the TomTom connected to your computer, is it a USB connection?
Are you downloading the file to your computer first, then sending it to the TomTom?
Is there enough space on you computer to actually download the file?
If you have the BT Virus (McAffee) software installed, then that can cause issues?
Have you tried disabling any additional virus software or firewalls to see if it helps?
If its a Windows PC, then the firewall would not normally cause issues if your connection is set to private, and not public.
Apart from trying it on a different computer, which has no additional protection software installed, I cannot suggest anything else. Another forum member may have other suggestions.