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Message 1 of 14

BT wall phone port

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Hi!

I have just moved into a house and received my wifi router in the mail (it is not a bt router but the network for the flat is bt)

the Ethernet cable that came with the router does not fit into the wall port - the wall port in the flat only has the one hole?

any idea on how to get around this so I can connect the router to the network? Do I need a specific adaptor to plug into the wall and then plug in the enthernet cable? 
Any help would be appreciated as I have already ordered a different connector to try and this also does not fit (rj11 to rj45) and neither end fits in the wall port!

Thanks !

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Message 2 of 14

Re: BT wall phone port

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are you a BT broadband customer and if so how did you not received a BT hub?

which socket

Keith_Beddoe_1-1577035100602.jpegKeith_Beddoe_0-1577035081757.jpegont-pon.jpg



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Message 3 of 14

Re: BT wall phone port

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Hi there!
I am not a bt broadband customer I got a router with three!
Looking at the picture it looks like number 1 but it has a small bt logo in black on the top left of the port!
Thanks
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Message 4 of 14

Re: BT wall phone port

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if you are with 3 then you need to post here  https://community.three.co.uk/

the socket is old openreach phone socket and you will need an old style filter to connect your rj11 cable and get broadband



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Message 5 of 14

Re: BT wall phone port

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I though Three only did 4G broadband? In which case you don't need a connection to the phone line.

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Message 6 of 14

Re: BT wall phone port

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Hi yes it’s a 5g router but on the router the network is red and is not working.
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Message 7 of 14

Re: BT wall phone port

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What on earth has that got to do with BT?

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Message 8 of 14

Re: BT wall phone port

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You don’t have to be rude!! What it’s got to do with BT is that’s the network for my building and that is the provider of said wall port!!
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Message 9 of 14

Re: BT wall phone port

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Thanks for you help
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Message 10 of 14

Re: BT wall phone port

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BT don't provide a 'network' for buildings.

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