BT wall phone port

[Jamiezoe]

Hi!

I have just moved into a house and received my wifi router in the mail (it is not a bt router but the network for the flat is bt)

the Ethernet cable that came with the router does not fit into the wall port - the wall port in the flat only has the one hole?

any idea on how to get around this so I can connect the router to the network? Do I need a specific adaptor to plug into the wall and then plug in the enthernet cable? 
Any help would be appreciated as I have already ordered a different connector to try and this also does not fit (rj11 to rj45) and neither end fits in the wall port!

Thanks !

[imjolly]

are you a BT broadband customer and if so how did you not received a BT hub?

which socket

[Jamiezoe]

Hi there!
I am not a bt broadband customer I got a router with three!
Looking at the picture it looks like number 1 but it has a small bt logo in black on the top left of the port!
Thanks

[imjolly · Accepted solution]

if you are with 3 then you need to post here  https://community.three.co.uk/

the socket is old openreach phone socket and you will need an old style filter to connect your rj11 cable and get broadband

[rbz5416]

I though Three only did 4G broadband? In which case you don't need a connection to the phone line.

[Jamiezoe]

Hi yes it’s a 5g router but on the router the network is red and is not working.

[licquorice]

What on earth has that got to do with BT?

[Jamiezoe]

You don’t have to be rude!! What it’s got to do with BT is that’s the network for my building and that is the provider of said wall port!!

[Jamiezoe]

Thanks for you help

[licquorice]

BT don't provide a 'network' for buildings.