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Message 2 of 2

Being asked to return kit but nothing to return

I'm being asked to return kit or pay £60.

 

I never asked for or received new kit, never signed up, and do not enjoy being told I owe kit and/or £60. I phoned to get help, spent 1 hour waiting for support. 

 

This is really bad. 

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Message 1 of 2

Re: Being asked to return kit despite still using it

Same thing has happened to me. 

 

Is this a scam? I never asked to return kit, upgrade. 

 

What has happened is 40+ minutes on hold trying together this sorted. 

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