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Beginner
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Message 1 of 5

Blink Camera with Smart Hub 2

Hi,

I am trying to add a Blink Outdoor camera to my existing blink system. My existing system has two cameras that work perfectly. However, I am unable to add the third camera as the Blink system cannot find the camera. I have spoken to blink who sent me a replacement camera but i have the same issue with the new camera so it is not a hardware issue.

I am convinced the issue is with the Smart Hub 2 router as I also had issues with wifi bulbs earlier this year. I have only got the new router this year. I have read multiple threads on this forum which report similar issues with other devices connecting to the SH2. I have tried all the suggestions: changed SSID, turned off 5GHZ, changed Wifi channels, removed security.

The strange bit is that the current cameras work with no issues but they were paired with each other on a previous router so i think it is just connecting a new camera that seems to be the issue on the SH2.

The only solution i can think off is to try and buy an old router or switch to SKY.

Any suggestions?

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Blink Camera with Smart Hub 2

@jackn25 

Welcome to this user forum.

Try a factory reset of the home hub.
http://bt.custhelp.com/app/answers/detail/a_id/11386/%7E/how-do-i-reset-my-bt-hub-to-its-factory-set...
Then turn off smart setup.
http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho

Provided you are not on an ultrafast connection, you can also use a third party router. Prices start at about £35.

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Beginner
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Message 3 of 5

Re: Blink Camera with Smart Hub 2

Thanks Keith. I have tried both of these but it is still not working

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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Blink Camera with Smart Hub 2


@jackn25 wrote:

Thanks Keith. I have tried both of these but it is still not working


You could try a different wireless mode.

https://www.bt.com/help/broadband/what-is-the-wireless-mode-feature-on-my-bt-smart-hub-

Try mode 2 or 3.

You could try a popular third party router instead, provided you are not on an ultrafast copper connection.(G.Fast), or are not using the black add on disc.

https://www.tp-link.com/uk/home-networking/dsl-modem-router/td-w9970/

In my experience, this has no problems connecting to any device.

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Beginner
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Message 5 of 5

Re: Blink Camera with Smart Hub 2

Yeah I have tried the different wireless modes but still no luck. 

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