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ford62
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Message 1 of 14

Bolton area having broadband speed problems ???

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Been having really slow broadband here in Bolton of late.

Probably been going on for around the last month if i'm right and progressively getting worse. We'd get the odd slow spell and then it would be ok but now after returning home from holiday it has been constantly slow.  

Can't see any logged problems with BT.  I've unplugged phone line and router etc to try and reboot them so to speak to no avail.

Any one having the same issues or have advice ?

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Distinguished Sage
Distinguished Sage
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Message 2 of 14

Re: Bolton area having broadband speed problems ???

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can you post stats from your router

run btspeedtester and then diagnostic test and post results  (been having problems so try IE)

are you using test socket with filter even if you have a filtered master socket?

are you using wireless or ethernet connection when speed slow?

which exchnage and cabinet are you on?



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ford62
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Message 3 of 14

Re: Bolton area having broadband speed problems ???

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Hello,

This is wifi speeds i'm talking about.  It's all we ever use in the house now.  

Other friends in the area have also said theres is slow to which is making me think it's a BT issue.

How do i post stats ?

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Distinguished Sage
Distinguished Sage
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Message 4 of 14

Re: Bolton area having broadband speed problems ???

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when you reply then use 'photo'

Capture.PNG

wireless problems are normally due to interference within your home or other neighbour's routers on same band  BT and other ISPs do not guarantee speed using wifi for that reason



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ford62
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Message 5 of 14

Re: Bolton area having broadband speed problems ???

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Sorry i meant how do i get the stats up ? I know how to post pics on forums etc.

Wifi seems fine again now but i bet when my neighbours return home from work it'll slow again.

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Distinguished Sage
Distinguished Sage
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Message 6 of 14

Re: Bolton area having broadband speed problems ???

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if you have hh6 then advanced settings then tecgnical log informtion

if hh5 the troubleshooting then helpdesk



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ford62
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Message 7 of 14

Re: Bolton area having broadband speed problems ???

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It's a HH4 I believe

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Message 8 of 14

Re: Bolton area having broadband speed problems ???

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if hh4 are you on copper adsl or if fibre you must have a separate openreach modem



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ford62
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Message 9 of 14

Re: Bolton area having broadband speed problems ???

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BT STATS.jpg

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ford62
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Message 10 of 14

Re: Bolton area having broadband speed problems ???

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The only socket I know of is Master Socket 5C which has an Openreach MIC4 adapter plugged into it 

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