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DennyH0usehold
Beginner
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Message 1 of 5

Broadband Hub out after thunderstorm

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Lights went out on the hub during thunder and lightning storm overnight. 

Have turned it off and back on and it now has red flashing light.

Have tried going into the admin settings but it didn't do anything. 

 

I've also factory reset but got nothing further than the flashing red light wireless and using ethernet cable. 

 

Smartphone can't even find the network 

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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Broadband Hub out after thunderstorm

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@DennyH0usehold 

Is your phone line working?

I suspect that the home hub has been damaged by the storm.

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licquorice
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Distinguished Sage
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Message 3 of 5

Re: Broadband Hub out after thunderstorm

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Call customer services and request a replacement hub.

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DennyH0usehold
Beginner
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Message 4 of 5

Re: Broadband Hub out after thunderstorm

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Yes phone line is working
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imjolly
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Message 5 of 5

Re: Broadband Hub out after thunderstorm

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did you check problems in your area as many places have internet problems due to the storm  try google for problems in your area



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