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Message 1 of 5

Broadband Speed Too Slow?

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I discovered a) that I could only successfully access BBC IPlayer for free and that b) other channels would require a fee of £1.10 for each 'Catch-up" item - quite contrary to the free access promised in my essentials TV package.  Indeed, even if I were to want to pay this fee for an item, it would be denied me until I 'reregistered'.  But, having followed the fairly involved directions to do so, I then received the message 'OOPS, there's been an error!  Try again later!'  Failing to reach a helpful human voice by 'phone, I sought local knowledge from friends and family.  Apparently, there is a general difficulty with BT in our Scottish town - due to 'recent electric storms - relaying of cables -whatever' and I and others are having difficulties because broadband sppeds are too low.  My question - what can I do - or will BT have recognised the general problem and restore the Broadband speeds - or must I fly up to SKY?  

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Broadband Speed Too Slow?

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what does your exchange show http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036



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Distinguished Sage
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Message 3 of 5

Re: Broadband Speed Too Slow?

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if there is a general problem the Openreach will be aware and working to resolve it
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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Broadband Speed Too Slow?

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if openreach are aware then it should appear in one of the links I posted



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Message 5 of 5

Re: Broadband Speed Too Slow?

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Many thanks!  I shall give these links a try!  Thank you for your help

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