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Beginner
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Message 1 of 2

Broadband WiFi disks

I have just received a new smart hub 2, I've now got two new black disks but my coverage in the house is poor, BT are sending a third disk.

I used to have a home hub 6 with 3 white disks I purchased. I have been told these disks will work with the new hub.

I go through the process, the white disk syncs then when I take the ether net cable out and wait for the disk to turn blue, it does not it stays red. I have done a factory reset on them and they still won't turn blue after syncing.

How can I get these to work with my new hub please?

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Recognised Expert
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Message 2 of 2

Re: Broadband WiFi disks

The Whole Home Products is not the same as the BT Complete WiFi and you can't mix them. if you are using just the Whole home ( White discs) then you can't have complete WiFi also the first disc must remain connected via the Ethernet port.

 

Edit; "Yes" you can use Whole Home with any HUB.

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