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Welcome to this user forum.
Is this what you are seeing? I assume this is a new connection?
You have been connected to this page due to one of the following reasons. You must now shut down your internet browser and internet applications before attempting to reconnect. This may clear the issue immediately, if not then please select the appropriate action from list below.
Yeah, that's what I'm seeing.
It's a new connection but I had previously had a Sky broadband account running ok via the same plug socket. The Sky stopped working (correctly) yesterday when my BT services were due to start but I've not had connection since.
Have you had a message to say your service has been activated, as it appears that the port in the cabinet has not been configured yet?
It can take 24 hours for any change over.
Your new BT Retail service would be connected to a new port in the cabinet, which should be configured to connect you to BT Broadband.
The configuration may have failed. Before I escalate this to a BT moderator, please can you check that your phone number is correct, by dialling 17070, and checking that the number matches your number. Thanks.
I don't have a landline handset I'm afraid...
Then can you please get hold of a cheap phone, or borrow one, as its possible you may have a crossed line. A cheap wired phone costs about £6.
There are two things that can cause the message you are seeing. One is a configuration error, and the other is an external network connection error, where you have been connected to the wrong pair of wires.
Depending on which one it is, determines where the fault report needs to go to.
If you can do that number check please, and report back on this thread.
Meanwhile I will ask for one of the BT team to help, they should post on here tomorrow.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.