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Antpocalypsenow
Beginner
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Message 11 of 17

Re: Broadband connection status is 'Connected' but constantly redirected to Service Information scre

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I'm expecting an engineer before 1300 today so hopefully they will be able to sort it. Thanks.
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 12 of 17

Re: Broadband connection status is 'Connected' but constantly redirected to Service Information scre

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@Antpocalypsenow wrote:
I'm expecting an engineer before 1300 today so hopefully they will be able to sort it. Thanks.

Not sure what they can do, unless you are wired to the wrong port.

I did ask a moderator for help, but I think they were waiting to see whether you had checked the phone number first.

If you coud please update this thread with the result of the visit, it would be helpful. Thanks.

 

Antpocalypsenow
Beginner
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Message 13 of 17

Re: Broadband connection status is 'Connected' but constantly redirected to Service Information scre

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The engineer didn't turn up/only looked outside, didn't alert me to the fact they weren't turning up/only looking outside so a "specialist" engineer has been booked for Thursday. Pretty unimpressed in all honesty.

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Keith_Beddoe
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Distinguished Sage
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Message 14 of 17

Re: Broadband connection status is 'Connected' but constantly redirected to Service Information scre

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@Antpocalypsenow wrote:

The engineer didn't turn up/only looked outside, didn't alert me to the fact they weren't turning up/only looking outside so a "specialist" engineer has been booked for Thursday. Pretty unimpressed in all honesty.


I have asked a moderator to manage this, as its getting nowhere. I did not think a visit would help, as the issue is in the network, provided your phone number was correct when you checked it.

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RobbieMac
Moderator
Moderator
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Message 15 of 17

Re: Broadband connection status is 'Connected' but constantly redirected to Service Information scre

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Hi @Antpocalypsenow

Thanks for posting back!

I'm sorry for the problems you've been having using your broadband since moving over.  I have sent you a private message with instructions on how to send us over your details and we'll give you a hand with this from here.

Cheers,

Robbie

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StuartH
Moderator
Moderator
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Message 16 of 17

Re: Broadband connection status is 'Connected' but constantly redirected to Service Information scre

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Hi @Antpocalypsenow

Thanks for taking my calls.

Glad to hear the broadband is now up and running, as agreed this evening I will call you on wednesday to ensure all other services are now fully working to your satisfaction 🙂

Cheers

Stuart

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StuartH
Moderator
Moderator
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Message 17 of 17

Re: Broadband connection status is 'Connected' but constantly redirected to Service Information scre

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Hi @Antpocalypsenow

Thanks for taking my call, glad all resolved now following on from the engineers visit  and the replacement remote 🙂

Stuart

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