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Distinguished Sage
Distinguished Sage
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Message 11 of 14

Re: Broadband drops, and Wifi poor, BT Hub 5

That seems a good result

did you remember to turn off smart setup?



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Aspiring Contributor
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Message 12 of 14

Re: Broadband drops, and Wifi poor, BT Hub 5

Hi imjolly, what do you mean "did you remember to turn off smart setup?"

I plugged it in and everything works fine - not sure what smart set up is, why I would need to turn it off or how I would do that!  Please explain?

Thanks

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Aspiring Contributor
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Message 13 of 14

Re: Broadband drops, and Wifi poor, BT Hub 5

Does anyone else know what imjolly means?

Thanks.  

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Distinguished Sage
Distinguished Sage
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Message 14 of 14

Re: Broadband drops, and Wifi poor, BT Hub 5

this explains and if you read some forum posts it is recommended to turn off smart setup as it causes connection problems

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-



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