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homerhotspur
Aspiring Expert
208 Views
Message 1 of 3

Broadband extender flex 500

One of the 2 extenders provided as part of my latest upgrade to a youview box recently burnt out and I have been using an old (inferior) set which I had provided with my old BT Vision + box. Am I entitled to a free replacement as part of my contract?

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Moderator
Moderator
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Message 2 of 3

Re: Broadband extender flex 500

@homerhotspur I'm sorry your extenders have broken. They come with a 12 month warranty, when did you get them?

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homerhotspur
Aspiring Expert
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Message 3 of 3

Re: Broadband extender flex 500

Thank you. Unfortunately, I cannot find the date that they were provided. It would be when my old box was replaced with the You view one. Can I find this date from the web-site or from BT?

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