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SharonDT
Beginner
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Message 1 of 3

Broadband is working via Ethernet but WiFi isnt

I can access the internet on my PC which is connected by an Ethernet Cable but I cannot use WiFi,  I go onto any mobile device, phone, laptop, ipad and none of them are connected by wifi.  When i got into setting, My BT wifi isn't on display. Has anyone else experienced this?  Thank you

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Broadband is working via Ethernet but WiFi isnt

@SharonDT 

Welcome to this user forum.

If you cannot see the wireless signal from the home hub, then it may be faulty.

Try a factory reset of the home hub and see if the wireless signal returns, If not, then you will have to ask BT for a replacement home hub.

http://bt.custhelp.com/app/answers/detail/a_id/11386/%7E/how-do-i-reset-my-bt-hub-to-its-factory-set...

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SharonDT
Beginner
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Message 3 of 3

Re: Broadband is working via Ethernet but WiFi isnt

Thank you Keith, I will try that now

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