Ok - we have had BT broadband since 2014 at a new build - no issues at all. A few weeks ago it started to drop every so often - maybe once a day - but came back straight away. At the same time there were issues with our local area - the Cayton area. After about five or six calls I received various bits of advice - reset the phone line; five dropouts a day is normal; and now reset the channel on your smartbox.
I have read the manual and it says keeps the box to auto and allow it to choose the right channel, so I am unsure what to do. If up to five droputs a day is normal, well thats that, but if that is rubbish, then perhaps changing this channel moght help.
Has anyone any advice? Also how easy is it?
five drops in iternet connection daily is normal and is indicative of a fault - could be internal wiring, socket, hub or external
try quiet line test dial 17070 option 2 should be silent and best with corded phone
are you using test socket with a filter to see if that improves stability
can you post stats from hub if hh6 then advanced settings then technical informaion
if hh5 then troubleshooting then helpdesk
you can change wireless channel http://bt.custhelp.com/app/answers/detail/a_id/56419/~/how-do-i-split-my-bt-hubs-ssid-%28wireless-ne...
Line has been checked and is ok.
No idea how to the rest - and no idea what a test socket is! However it is a new bungalow, so the socket is new.
Test socket is here depending on type of master
stats just follow previous instruction
This is a list of your BT Smart Hub settings and current statistics.
BT Hub 6A
4 Days, 20 Hours 26 Minutes 9 Seconds
19.49 Mbps / 57.41 Mbps
20670 / 58527
6.9 dB / 6.1 dB
0 dB / 17.9 dB
366 MB Uploaded / 2929 MB Downloaded
Smart (Channel 11)
Smart (Channel 36)
you have a 57mb connection speed on an attainable speed of 58mb and noise margin normal at 6db you have also been conencted for 4+ days without any drop in conenction - stats and connection looks ok
is it your wireless conenction that is a problem? drop internet connection on wireless device yet hub light still blue?
Try choosing a different wireless channel, despite what the instructions may say, auto is not the best option.
You could also split the 2 bands http://bt.custhelp.com/app/answers/detail/a_id/56419/~/how-do-i-split-my-bt-hubs-ssid-%28wireless-ne...
Then you need to try the suggestions by @licquorice to see if that solves problem. You can also try changing the wireless mode from 1 to either 2 or3