I appreciate this topic has probably been raised once or twice, but i cant always follow what has worked for others!
My problem started when we upgraded mid 2020 to Smart Hub 2 (already with BT and never had an issue), and roughly the same time upgraded to Sky Q with 2 miniboxes.
Since then we have not had a day where everyone has been on the network.
We have roughly 40 devices on the network. This includes several Echo dots, 4 laptops, a Nintendo Switch, Xbox, TV's, fire sticks, 4 mobile phones, a printer, kindles... you get the idea. Age range of people in the house is 10-early 40's, so its fair to say the internet gets a hammering.
Before either upgrade of Sky or SH2, we had absolutely zero issues. Now..... Well.....
Since the upgrade, sky drops out regularly to the point where we havent watched one of the miniboxes as it just cannot find the network. The 2nd mini will lose it daily along with the main box and says it connected to the router but not internet.
4 mobile phones (mix of Apple & Android) will take turns to 'not be connected to the internet' and end up using data. Not ideal when used a months worth of data in 3 days!
BT keep doing tests and saying no problem. Engineer came and said could do with booster but other than that he cant see a problem. I got a Netgear booster. This too struggles to stay connected, or us connected to it.
So, i need help.
Any help would be appreciated! (feel free to dumb it down too 😁)
Although you cannot split the 2.4/5ghz networks you can select the channels manually instead of leaving on auto. I would use a wifi analyser on your mobile and see channels in use and select a free or less congested channel. As the SKY Q uses channel 36 I would ensure that the hub 5ghz network is on 44 or 48 and see if that helps the SKY Q and the minis
i have SKY Q and 3 minis and have no problem with SH2
Is it just your wireless devices that are dropping connection and the hub and Ethernet devices remain connected to the internet
is your hub dropping internet connection - hub lights changing colour from normal blue to something else
please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) then advanced settings then technical log information .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL
Someone may then be able to offer help/assistance/suggestions to your problem
So, no the hub stays blue at all times.
Line check done, all quiet.
|Product name||BT Smart Hub 2|
|Fireware version||v0.24.04.11017-BT (Sun Nov 1 22:23:06 2020)|
|GUI version||1.71 05_06_2020|
|DSL uptime||8 days 23 Hours 0 Mins 13 Secs|
|Data rate||7.2 Mbps / 35.0 Mbps|
|Maximum Data rate||7.2 Mbps / 42.3 Mbps|
|Upstream error control||Off|
|Downstream error control||Off|
|Data sent / received||2.1 GB Uploaded / 2.1 GB Downloaded|
|2.4 GHz wireless network name||BT-GFA6ZC|
|2.4 GHz wireless channel||Channel: 1|
|5 GHz wireless network name||BT-GFA6ZC|
|5 GHz wireless channel||Channel: 48|
|Wireless Security||WPA2 (Recommanded)|
|Wireless mode||Mode 1|
|Boot loader||0.1.7-BT (Thu Nov 30 09:45:22 2017)|
from your stats you have 8 days conenction time so the problem is dropping wireless not loss of internet connection
have you tried a factory reset by pressing the recessed button on back and holding until lights flash
when hub reboots remember turn of smart setup and then select wifi channels manually and see if that helps your wireless devices connect and hold connection