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stevepage
Beginner
6,957 Views
Message 1 of 13

Broadband talk tariff confusion

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I have just returned to BT and have just configured BT Broadband Talk.

 

When logged in, it says my tariff is:

 

BT Broadband Talk Anytime

 

Is that Evenings and Weekends or as it seems to suggest Anytime of the day or night?

 

Is this standard now on the unlimited package or am I being charged extra in error?

 

Nowhere seems to mention the BT BB Talk Anytime package, just evenings and weekends, so that is where I am getting confused.

 

Don't want to make a bunch of calls and then realise it was all chargeable.

 

Hope someone can help, thanks

 

Steve

 

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hamish72
Recognised Expert
6,930 Views
Message 2 of 13

Re: Broadband talk tariff confusion

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try this

 

http://www.expertreviews.co.uk/software/258280/bt-broadband-talk-anytime-plan

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Just cause Im paranoid dont mean they are not out to get me





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stevepage
Beginner
6,925 Views
Message 3 of 13

Re: Broadband talk tariff confusion

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Yes, I found that page too.

 

Sadly it starts off with the right headline then starts talking about other services and old services so sadly the page is of no use whatsoever 😞

 

Thanks for trying though

 

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6,907 Views
Message 4 of 13

Re: Broadband talk tariff confusion

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There is BT broadband + talk anytime (talk on your landline anytime).

 

There is a broadband talk anytime option (from memory £5 pcm), that is talk on the hubphone anytime.

 

Unless there are a lot of phone calls going on in most homes, talking "anytime" on a landline would probably suffice, so I suspect few have taken up the "anytime" on the hubphone.

 

The hubphone can be used free 'anytime' in the evening and at weekends.

AQ.
"Welcome to Royston Vasey - You'll never leave."

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stevepage
Beginner
6,899 Views
Message 5 of 13

Re: Broadband talk tariff confusion

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It's all very confusing!

 

I didn't order anything extra, but when I goto my BT BBT account it does say "anytime"...which seems to suggest...well......anytime, not part of the time 🙂

 

However, the lady from the BT BBT department says nope, I am on Evenings and Weekends, which is what is meant to be part of my BT BB Option 3 package.

 

So why it says "Anytime" is ANYones guess 🙂

 

I will have to wait and see when the bill comes in, but I didn't ask for anytime on the BT BBT line so I won't be paying for it.

 

Someone needs to look into why that is so confusing.

 

Anyhoo Question answered, thanks to all that chipped in.

 

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6,884 Views
Message 6 of 13

Re: Broadband talk tariff confusion

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I would say go online to your a/c and view your calling plan.  Unfortunately, for me and judging by this forum many others, the online a/c access is still belly up, so I cant do it.

AQ.
"Welcome to Royston Vasey - You'll never leave."

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frmarcus
Newbie
4,577 Views
Message 7 of 13

Re: Broadband talk tariff confusion

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BT seems hopeless at producing straightforward, easy-to-find advice.

 

I've spent ages looking for UK daytime call charges using broadband talk on this site.  Typically, charges to mobiles and international are provided - but no mention of UK (if, like me, you have the free evening and weekend plan).  I gather that the charges are the same as BT's regular - but please, BT, WHY NOT JUST ANSWER THE OBVIOUS QUESTION THAT CUSTOMERS MIGHT HAVE BY PROVIDING THIS INFORMATION IN THE SAME PLACE AS THAT ABOUT MOBILES/INTERNATIONAL!

 

Someone else has posted the same enquiry as I, having spent ages looking for it on BT's site in vain.  Does BT set out to confuse???

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hamish72
Recognised Expert
4,546 Views
Message 8 of 13

Re: Broadband talk tariff confusion

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http://www.productsandservices.bt.com/consumer/consumerProducts/pdf/UKInternationalprices.pdf

 

 

 

is page 28 here of any interest

 

BT Broadband Talk call prices
The prices for BT Broadband Talk calls to UK local and national
numbers beginning with 01, 02, 03 and 056, (not including
calls to internet service providers) and to BT Broadband
numbers beginning with 055114, 055116, and 055554
depend on your choice of plan and the time period in which
you make the call.
Calls are charged as follows:
Evening and Weekend Plan - during the Evening and Weekend
periods each call is charged at 0 pence for the first hour and
7.00 pence per minute thereafter. Call made in the Daytime
period are charged at 7.00 pence per minute throughout.
Anytime Plan - each call is charged at 0 pence for the first
hour and 7.00 pence per minute regardless of when the call is
made. Calls to the Channel Islands, calls to non-BT 055
(excluding those listed above) numbers and calls from
Northern Ireland to fixed phones in the Republic of Ireland, are
not charged at these rates. Details of these and all other calls
not specified above are set out elsewhere in this guide.

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If any post helps tick the star box on the left
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Just cause Im paranoid dont mean they are not out to get me





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chainsawdude
Contributor
1,770 Views
Message 9 of 13

Re: Broadband talk tariff confusion

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Why am i getting charged for using my broadband line to make calls? im alredy paying a monthly subscription for the line so why chrge more? money grabbing **bleep** thts all, whats the point in giving people hub phones at all? wasnt it supposed to be free to make calls using your broadband line?

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Distinguished Sage
Distinguished Sage
1,763 Views
Message 10 of 13

Re: Broadband talk tariff confusion

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it is free but only in the evening and at weekends.  it is also cheaper for international calls than standard landline



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