I am moving home on September 25th and have been told that I need to wait for an engineer to ensure appropriate broadband connection on 14th October. That is nearly 3 weeks without broadband and as my wife and I both work from home, it's going to be a nightmare. Is there no way BT can ensure we have a broadband connection sooner!!! We are moving into a property that does have a telephone/broadband connection.
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Have you just notified BT that you are moving home in 3 days?
BT need at least 14 days notice of a home move, the longer the better.
It Openreach that do the work, and they have to deal with other providers as well, so you will be in a queue.