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Littlepjl
Beginner
827 Views
Message 1 of 2

Bt disconnecting my devices since getting Sky

I have had BT broadband for a number of years and last week we had sky q installed.

since then  our devices, tablets and phones, keep disconnecting from the broadband. It’s happened a number of times today alone and it’s starting to get very annoying .

when I do a BT check everything comes back as okay.

Is there anything I can do about this?

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1 REPLY 1
Matt-S
Moderator-Retired
800 Views
Message 2 of 2

Re: Bt disconnecting my devices since getting Sky

Hi @Littlepjl,

Welcome back to the Community and thanks for posting.

Sorry to hear that your devices are dropping since adding SKY Q to your home set up.

Do you have Smart Set up enabled on your BT Hub?

Some customers find that turning off Smart Set up can help their wireless connection.

Thanks

Matt

 

 

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