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dazzarfc12
Aspiring Expert
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Message 1 of 4

Bt fibre running slow and bad Wi-Fi signal

Having problems with my Wi-Fi not loading pages on my phone and stuff here is my router stats if anyone can help

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Information for Helpdesk agents
When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request.

1. Product name: BT Home Hub
2. Serial number: +076272+NQ41568681
3. Firmware version: Software version 4.7.5.1.83.8.236.1.2 (Type A) Last updated 05/07/17
4. Board version: BT Hub 5A
5. DSL uptime: 15 days, 03:05:28
6. Data rate: 9995 / 44288
7. Maximum data rate: 15449 / 44500
8. Noise margin: 9.9 / 5.9
9. Line attenuation: 20.8 / 17.8
10. Signal attenuation: 20.7 / 17.4
11. Data sent/received: 11.3 GB / 308.7 GB
12. Broadband username: bthomehub@btbroadband.com
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHub5-9TPS
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: BTHub5-9TPS
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: 40:f2:01:0b:64:e0
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0

BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.236.1.2 | Last updated 05/07/17
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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Bt fibre running slow and bad Wi-Fi signal

stats look ok

try splitting networks and selecting channels manually

http://bt.custhelp.com/app/answers/detail/a_id/56419/~/how-do-i-split-my-bt-hubs-ssid-%28wireless-ne...



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dazzarfc12
Aspiring Expert
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Message 3 of 4

Re: Bt fibre running slow and bad Wi-Fi signal

Is there anyway I can get faster speeds
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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Bt fibre running slow and bad Wi-Fi signal

from your stats you are about max attainable for your line  you could move to infinity 2 with 80/20mb connection but you would not get any faster down speed but would increase your up speed  your down speed is as fast as you can get

it is more like a poor wireless connection that is causing slow speed so splitting networks may help

 



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