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Distinguished Sage
Distinguished Sage
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Message 11 of 13

Re: Bt home hub 5 and cordless phones


@wej20 wrote:

Yes to the microfiltres on the two phones which are plugged into the phone line (two others are cordless). According to our account we have Unlimited Broadband with BT Infinity 2.

 

 

 


If you have Infinity 2, then the phone base station must be plugged into the bottom socket of the NTE, as shown below.

 

No filters are needed at this point.

 

newnte.jpg

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wej20
Aspiring Contributor
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Message 12 of 13

Re: Bt home hub 5 and cordless phones

The base station isn't plugged into the main socket, but plugged into the one downstairs (with filter). The phone that is plugged in to the main socket is using the filter, is this not needed now for any phones plugged in?

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Distinguished Sage
Distinguished Sage
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Message 13 of 13

Re: Bt home hub 5 and cordless phones


@wej20 wrote:

The base station isn't plugged into the main socket, but plugged into the one downstairs (with filter). The phone that is plugged in to the main socket is using the filter, is this not needed now for any phones plugged in?


It all depend on whether your installation was correctly wired by the installer.

 

If it was, then no filiters are needed on extensions.

 

See Has your Infinity Installation been wired correctly?

 

Try a normal wired phone in the socket, and see if it still causes disconnections when you receive a call.

 

I am aware that some Panasonic cordless phones do introduce a lot of interference into the phone line, on an incoming ring.

 

 

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