New to bt. Power surge last week. Home gib goes though a continuous green, orange flash, orange solid cycle. Call bt. Try everything. Cannot fix and Agree to send engineer in 4 DAYS! After three hours it miraculously starts working again. Today had tonpower off house. Same thing happens. Cannot reconnect. Google and find this to be easy a known issue so furious bt didn't admit to this when I called. Clearly router is not up to job. Firmware is latest version. How do I get a replacement Rouette or a HH 5 which everyone seems to say is a better option.