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mrtilly
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Message 1 of 5

Bt hub 3

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my Bt hub 3 drops the wireless signal hower all the lights on the hub stay blue. If I reboot the hub I get a signal, BT say line is fine but can send out an engineer. They explained there could be a cost if no fualt is found or it's my wiring, I don't have any thing attched to the hub. I asked about a replacement hub, NO. So looks like I will have to buy my own hub to see if that sorts out the problem. I have also tried factory reset. 

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Distinguished Sage
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Message 2 of 5

Re: Bt hub 3

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Possibly a router issue.

You can buy decent routers for not much money, and given the age of the hub 3, they'll be far superior.
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mrtilly
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Message 3 of 5

Re: Bt hub 3

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thanks
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mrtilly
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Message 4 of 5

Re: Bt hub 3

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follwing another check by BT a fault was found on the hub and it was replaced with a new hub 4. To date no drop outs

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Moderator
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Re: Bt hub 3

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Thanks for the update @mrtilly.

 

Cheers

 

David

Community ModeratorDaveM
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