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potato2723
Beginner
304 Views
Message 1 of 7

Bt hub 6 issues

Sometimes when I am on the internet, it just stops working but still says I am connected then I will go into a cycle of go to turn it off and on, come back, works for a minute, stops working. What is happening here?

Also, in the adverts, it says the hub should be reachable from 200 meters away. I lose all connection from about 15 meters. Either the advert lies or there is a problem with the connection. Again, please help
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6 REPLIES 6
Distinguished Sage
294 Views
Message 2 of 7

Re: Bt hub 6 issues

another faulty hub request a replacement wireless is nothing to do with your conncetion

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potato2723
Beginner
262 Views
Message 3 of 7

Re: Bt hub 6 issues

I am confused. What?
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DaveD
Aspiring Contributor
254 Views
Message 4 of 7

Re: Bt hub 6 issues

I have had similar issues, permament blue light,  connection fine, wireless strength 4 or 5 out of 5 but complete loss of wireless internet connectivity to a multitude of devices till I reboot the SmartHub- then works fine for a day or two  

 

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Distinguished Sage
227 Views
Message 5 of 7

Re: Bt hub 6 issues

You need a replacement hub yours is faulty
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potato2723
Beginner
206 Views
Message 6 of 7

Re: Bt hub 6 issues

Would I need to pay for a new one or would I get a free replacement.

Is there a way to extend the length of the wifi band
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Distinguished Sage
197 Views
Message 7 of 7

Re: Bt hub 6 issues

no it would be a free replacement as to extending the Wi-Fi frequency range the only channels are the ones selectable
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