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eadmr04
Aspiring Contributor
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Message 51 of 62

Re: Bt hub wireless ok but no internet on my PC via Ethernet?

Yes it is avast.
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Distinguished Sage
Distinguished Sage
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Message 52 of 62

Re: Bt hub wireless ok but no internet on my PC via Ethernet?

Not sure what GG has in mind, but might be worth temporarily disabling Avast to see if that has any effect.

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Distinguished Sage
Distinguished Sage
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Message 53 of 62

Re: Bt hub wireless ok but no internet on my PC via Ethernet?

Avast has been know in the past to block access to the Internet. Check in the properties of your Lan Network Card and disable any reference to Avast.

 

If that doesn't help check to see if there is an Avast Firewall or Avast  Webshield which can be turned off.

 

If none of that works are you able to uninstall Avast, at least temporarily to see if that is the problem.  

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Distinguished Sage
Distinguished Sage
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Message 54 of 62

Re: Bt hub wireless ok but no internet on my PC via Ethernet?

@eadmr04  Just curious to know if you managed to solve this.

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eadmr04
Aspiring Contributor
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Message 55 of 62

Re: Bt hub wireless ok but no internet on my PC via Ethernet?

Unfortunately not 😞 I bought a wireless adaptor as everything else works ok in the house wirelessly and thought it might be a problem with the Ethernet card. Thought I'd cured it as all worked ok for a couple of minutes and then back to square one! I now have a friend who is going to reformat everything and then re-install things to see if that will cure it? Fingers crossed!
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Distinguished Sage
Distinguished Sage
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Message 56 of 62

Re: Bt hub wireless ok but no internet on my PC via Ethernet?

Sorry to hear that, hope the re-install works!

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eadmr04
Aspiring Contributor
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Message 57 of 62

Re: Bt hub wireless ok but no internet on my PC via Ethernet?

Cheers 🙂
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Distinguished Sage
Distinguished Sage
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Message 58 of 62

Re: Bt hub wireless ok but no internet on my PC via Ethernet?

Are you saying that even when you plugged a wireless adaptor into your computer and bypassed the Ethernet connection it still did not work.

 

If that is the case it would appear to me that something on your computer such as a firewall is blocking your connection. Did you try disabling Avast as suggested?

 

A reformat is taking a sledge hammer to crack a nut but it should work as it will put your computer back to how it was when you first got it.

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_dreamer_
Aspiring Expert
140 Views
Message 59 of 62

Re: Bt hub wireless ok but no internet on my PC via Ethernet?

What Mcafee software did you have, was it only virus protection or was it a security suite which included a firewall?
How did you uninstall it, did you use their clean up tool
http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331

If you have a read here of workaround 2 and 3 it may help you

http://service.mcafee.com/faqdocument.aspx?id=TS101346&lang=en-US&prior_tid=1320665546&AnswerID=1677...

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Distinguished Sage
Distinguished Sage
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Message 60 of 62

Re: Bt hub wireless ok but no internet on my PC via Ethernet?

The OP didn't have McAfee, he had Avast

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