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ScrewBeeTea
Beginner
621 Views
Message 1 of 6

Bt internet cutting out?

In  Northern Ireland, internets cutting out. This is happening every 20 minutes now. I can't even post this. It cuts out for 2 minutes, comes back, cuts out again.

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5 REPLIES 5
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Bt internet cutting out?

@ScrewBeeTea 

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

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ScrewBeeTea
Beginner
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Message 3 of 6

Re: Bt internet cutting out?

What does this have to do with the issue 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: Bt internet cutting out?


@ScrewBeeTea wrote:

What does this have to do with the issue 


The broadband comes down the phone line. If the phone line is noisy or disconnected, the broadband will disconnect.

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garybs29
Recognised Expert
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Message 5 of 6

Re: Bt internet cutting out?

It's a diagnostic step to check if there's an issue with the phone line. Have you spoken to BT about the issue as well?

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AndyCoffin
Aspiring Expert
563 Views
Message 6 of 6

Re: Bt internet cutting out?

https://speedtest.btwholesale.com/

run standard test then run additional diagnostic

It found a error on my line about a year ago i didn't even realise was there as we rarely use our house phone

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