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Carola1
Newbie
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Message 1 of 4

Bt smart hub doesn’t work after being unplugged

Hi everyone, I went on holidays so unplugged everything as I always do, came back today and my BT smart hub is the only thing that doesn’t work now. Flashing pink light that won’t stop. Anyone else has experienced the same? I called today and they told me I need to book an engineer but I’ve been reading that apparently is a common problem and I need a new hub? Thanks!!

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Bt smart hub doesn’t work after being unplugged

Do you have a dial tone on your landline



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Carola1
Newbie
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Message 3 of 4

Re: Bt smart hub doesn’t work after being unplugged

Hi, I don’t have a phone so I don’t know haha

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Bt smart hub doesn’t work after being unplugged

That is most basic test. Your broadband will not work if you have no dial tone  if no dial tone it is a phone fault not broadband 

if fault is on your side if test socket you may be charged £85 for engineer callout



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