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thomasmulhall
Contributor
4,048 Views
Message 1 of 3

Bt smart hub keeps restarting its self

Hi when I did the first restart the Bt smart hub now just keeps restarting its self every 3 mins.

It takes like an 1hour for it to connect to the internet then it keeps restarting so I carnt use the wifi.

Does this mean it is faulty

Should I get it replaced.
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2 REPLIES 2
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Bt smart hub keeps restarting its self

Disconnect all of your wired and wireless devices, and see if the hub keeps restarting. If it does, then its faulty.

 

If it does not, then its one of your devices that is causing the restart.

 

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thomasmulhall
Contributor
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Message 3 of 3

Re: Bt smart hub keeps restarting its self

Hi, we called bt and they are replacing the router. We are using an apple airport express temporarily and everything is connecting to that fine. No reboots yet.

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