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istvanfenyvesi
Beginner
162 Views
Message 1 of 3

Bt wifi disc conecting problem

I am having the same problem. Initially when I received the 'Smart Hub 2' and 'Wi-Fi Disk' everything set up with ease. However the 'Wi-Fi Disk' disconnected from the network at some point (Nothing has changed from the initial set up, nothing moved, added or changed) and now will not reconnect. I have tried resetting the Disk and starting afresh by connecting directly to the hub using an ethernet cable and the disk responds by turning on a solid blue light after a couple of minutes however when I disconnect the ethernet cable the light turns red and flashes no matter how long I wait.  I have gone through the set up procedure multiple times with the same end results

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Les-Gibson
Aspiring Expert
140 Views
Message 2 of 3

Re: Bt wifi disc conecting problem

You say nothing's changed, maybe not that you're aware of.

There was a software upgrade recently that put some peoples hubs into Wireless Mode 2 for some unknown reason, this in turn prevents the discs from connecting to the hub by wireless.

Go into Advanced settings, Wireless and check Wireless mode is set to 1

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istvanfenyvesi
Beginner
132 Views
Message 3 of 3

Re: Bt wifi disc conecting problem

Wireless mode in 1

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