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alistair94
Contributor
859 Views
Message 1 of 16

Can BT do anything right?

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Called today to renew contract. Was offered a SmartHub 6 free subject to £7.95 delivery charge. Conforming email received a couple of hours later showed I was getting a Home Hub 5 at cost of £45. Spent over ah hour on phone, was assured it would be sorted, received second email, still showing a Hub 5 at £45. Now being told Hub 5 is being sent out and I have to return it to get my £45 back!!! They are also sending out a Smarthub 6.  What a bunch of idiots. Makes me wonder if I was wise renewing.  

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15 REPLIES 15
Distinguished Sage
Distinguished Sage
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Message 2 of 16

Re: Can BT do anything right?

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did you use the options team to renew 0800800030?



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alistair94
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Message 3 of 16

Re: Can BT do anything right?

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I called 0800 800 150

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Distinguished Sage
Distinguished Sage
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Message 4 of 16

Re: Can BT do anything right?

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pity

 

options team are uk based and get better deal normally



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alistair94
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Message 5 of 16

Re: Can BT do anything right?

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Jamie was UK based, their systems are just hopeless! Got text tonight at 6.20pm to say equipment would be delivered 22 July (today) between 7.00am and 6.00pm!!  Rather unlikely as wrong confirmation email was 4.00pm!!

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alistair94
Contributor
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Message 6 of 16

Re: Can BT do anything right?

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Unwanted and unordered Hub 5 arrived by Royal Mail tracked 24 hour delivery this morning!

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John25Roberts
Aspiring Expert
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Message 7 of 16

Re: Can BT do anything right?

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You might be dealing with idiots but rest assured you're dealing with the best idiots the Country has to offer.

Why they can't have a system that just orders what you want, no of course not. You have to order something you don't want, wait for said thing you don't want to be delivered, you deliver it back, get your money refunded and then start the process all over again!
alistair94
Contributor
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Message 8 of 16

Re: Can BT do anything right?

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To be fair - BT did call me on Monday and assured me this would be sorted out and no charge applied. The new Hub 6 arrived yesterday and seems a great improveent. Just need to keep an eye on my next bill!

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jaybeetoo
Aspiring Expert
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Message 9 of 16

Re: Can BT do anything right?

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I was told my HH6 would be free (apart from delivery) but I got a £50 charge for it on my bill.  BT have assured me it will be refunded on my next bill.

 

I'm not sure it's worth the delivery charge.

 

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alistair94
Contributor
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Message 10 of 16

Re: Can BT do anything right?

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Gues what - second BT Smart Hub 6 has just been delivered - they are a disaster of inefficiency!

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