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Welcome to this user forum.
Which BT Home hub are you using?
What does your master phone socket look like?
Or
Please can you answer the questions asked?
Which BT Home hub are you using?
Which one is your master phone socket, as shown in the image I posted?
Also, are you on normal BT Broadband, BT Superfast Broadband, or BT Ultrafast Broadband?
@Sihads wrote:
I’m on a BT line through sky.
This is a BT Retail forum for BT Retail customers only.
This is no such person as a BT Engineeer, they are from Openreach. Sky would be renting the line off Openreach, its not a BT Retail line.
You will need to ask on the Sky User Forum, http://www.skyuser.co.uk/forum/ as nobody on here would be able to help with this issue.
Thanks