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JordanJJ12
Newbie
2,035 Views
Message 1 of 6

Can I use BTWiFi-with-FON free of charge while waiting for an engineer to install my broadband?

Hi,

 

I am currently with TalkTalk but looking to come to BT because of the woeful service I got from them and I have a question I need answered before I make the switch.

 

When I go to process my order my earliest date for an engineer to come to my home is around 4 weeks from now which means I won't have internet access during that time, but I noticed today I am in a BTWiFi-with-FON hotspot which is universally free for all BT members (I believe). Would I be able to benefit from this service as soon as I make my order? And not have to wait for an engineer to come out before I have any internet access at all?

 

Surely when I click confirm and I have a username and password I am considered a member and should have access to use these hotspots like any other ordinary member...?

 

I tried calling your customer service lines but they had no clue what I was talking about so figured I would try here.

 

Thanks.

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5 REPLIES 5
Distinguished Sage
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Message 2 of 6

Re: Can I use BTWiFi-with-FON free of charge while waiting for an engineer to install my broadband?

Hi until your service goes live you cannot access BT WiFi for free
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JordanJJ12
Newbie
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Message 3 of 6

Re: Can I use BTWiFi-with-FON free of charge while waiting for an engineer to install my broadband?

Care to explain why? That's kind of a deal breaker to me, I can't understand how I'll be essentially signed up for an 18 month contract or whatever it is, like any other paying customer.

 

I run multiple small online businesses and no internet for 4 weeks is a big issue for me.

 

I would sign up for BT Infinity today if this was the deal, I noticed you can pay £39 for a months access wi-fi, is there not a way this could be discounted as I would consider doing it this way...

 

Thanks

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Geoff93
Recognised Expert
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Message 4 of 6

Re: Can I use BTWiFi-with-FON free of charge while waiting for an engineer to install my broadband?

Your 18 month contract starts when your service is activated, not when you order it.  Although you will have your email address and password they will not work until service activation.

 

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Distinguished Guru
Distinguished Guru
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Message 5 of 6

Re: Can I use BTWiFi-with-FON free of charge while waiting for an engineer to install my broadband?


@JordanJJ12 wrote:

I run multiple small online businesses and no internet for 4 weeks is a big issue for me.


I doubt that BT would be swayed by that. This is what the residential broadband T&C say:

 

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Distinguished Guru
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Message 6 of 6

Re: Can I use BTWiFi-with-FON free of charge while waiting for an engineer to install my broadband?

No such thing as a free lunch. Not sure why you think BT would offer you free access to a WiFi network if you were not one of their customer.
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