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Croxy
Beginner
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Message 1 of 17

Can not connect using to-link Archer VR600

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I have spent a couple of very frustrating hours trying to set up my to-link Archer VR600 to replace my HH5. I am using the TP-Link Tether App to do the initial set up. I am selecting BT_VDSL as my ISP, connection type PPPoE, username: bthomehub@btbroadband.com and password: bt

However it never manages to establish an internet connection!!! I have also checked and I’m on the latest firmware version. Any help would be greatly appreciated... Thanks.
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Distinguished Sage
Distinguished Sage
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Message 2 of 17

Re: Can not connect using to-link Archer VR600

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Silly question, do you have an Infinity connection or standard broadband?

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Croxy
Beginner
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Message 3 of 17

Re: Can not connect using to-link Archer VR600

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Infinity connection
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DavidCo
Expert
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Message 4 of 17

Re: Can not connect using to-link Archer VR600

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It should not matter but have you tried

broadbanduser@btbroadband.com

 

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Distinguished Sage
Distinguished Sage
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Message 5 of 17

Re: Can not connect using to-link Archer VR600

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The wizard should set everything up, but just check VLAN has been set to 101

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Liam_
Expert
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Message 6 of 17

Re: Can not connect using to-link Archer VR600

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You could try a reset of the TP-Link and this time put the details in manually in the Internet settings page.  Remember to put in VLAN ID     101.  It's sometimes missed.

 

Yep.  What @licquorice said as I was typing.

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Croxy
Beginner
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Message 7 of 17

Re: Can not connect using to-link Archer VR600

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The VLAN ID is set to 101 already. Everything I have read on forums says it should work but it doesn’t... I haven’t tried changing the username to broadbanduser@btbroadband.com. Worth a go?
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Distinguished Sage
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Message 8 of 17

Re: Can not connect using to-link Archer VR600

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Are you getting DSL connectivity but just no internet or no DSL connectivity?

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Croxy
Beginner
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Message 9 of 17

Re: Can not connect using to-link Archer VR600

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Sorry for silly question but how do I know if I have DSL connectivity? I believe I have DSL connectivity. I know if I plug the DSL cable back into my HH5 I get the internet
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Liam_
Expert
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Message 10 of 17

Re: Can not connect using to-link Archer VR600

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Only thing left is try a factory reset of the TP-Link and put the settings back manually don't try the Wizard app thing.

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